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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stanley Winters

Stanley Winters

September 24, 2024

5  out of  5
rating by Stanley Winters
"I had used State Farm’s Towing about4 years ago and was not very impressed with it, my entire family has been using AAA since, however last week I decided to give my new State Farm Agent Duane Pascua and his team a try. DJ and the team exceeded my expectations, when I needed towing for the first car is was efficient and respectful and little did I know that less than 2 hours later my wife and I would need our own tow for our car running hot on the freeway. We got off the freeway, pulled into the first shopping center called DJ again, he listened, demonstrated empathy and got my family a tow for the second time in less than a few hours. Since this was my first dealings with Duane Pascua and DJ, needless to say they have earned my family’s business. God Bless! Stanley Winters"
We responded:
"Thank you Stanley for the amazing review and for taking the time to tell us about your experience with our office. We are here for whatever you need!"
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Dionesio Layson

April 19, 2024

5  out of  5
rating by Dionesio Layson
"These guys are the best! They took care of all my needs and handled my claims professionally and promptly! I will definitely send all of my friends and family to this State farm branch and thank you Jared for all your years of service you've been my go-to from day one!"
We responded:
"Thank you Dionesio for taking the time to tell us about your experience with our agency. We work hard to provide great insurance services and glad Jared was able to help you with your claim."
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Jody Fox

March 6, 2024

5  out of  5
rating by Jody Fox
"I’ve been with State Farm for over 15 years. They have provided great rates for my life insurance policies and all my vehicles and motorcycles. Thank you Jared for all your help and great customer service!!"
We responded:
"Jody! Thank you for taking the time to leave a review. We are happy we could get you the right coverage and price for you life, autos, and motorcycle insurance. We hope to help you with your insurance needs for many years to come!"
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Melissa McDaniel

January 12, 2024

5  out of  5
rating by Melissa McDaniel
"The best … Duane has taken care of us for over 20 years plus"
We responded:
"We appreciate you Melissa and we're thankful to have you as a policyholder at our State Farm office in Roseville. We hope to help you fulfill your insurance needs for more years to come."
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Shannon

December 7, 2023

5  out of  5
rating by Shannon
"Wendi helped my husband and I get everything updated today at our yearly check in. She was very helpful and answered our millions of questions. Wendi is the best! Duane is great too. He is always there if we ever have any questions or want any changes. I highly recommend this location they really care for their customers."
We responded:
"We are always here for you, Shannon. We are happy to have you as a customer and we hope to help you with your insurance needs for many years to come."
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wendy willis

November 21, 2023

5  out of  5
rating by wendy willis
"Jared at State Farm has always been so helpful. I love State Farm they’ve been my insurance company for a long time I would not trade them for the world anything I need I call I ask and they’re very attentive to my needs and any question I have no matter what it may be, I always feel like everything His answered in a way I understand. Today I must’ve called 20 times that office and Jared helped. Every time I changed my policy around added deleted everything and it was still so professional and I was treated me so kind. I love this company, and I will never change"
We responded:
"Thank you Wendy for the amazing review! We are thrilled you are happy with your experience every time you call and the service Jared provided. Our office is there for you whenever you need us and look forward to continuing our relationship!"
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Rick Blas

November 14, 2023

5  out of  5
rating by Rick Blas
"Wendi was very courteous and very helpful."
We responded:
"We're always here for you, Rick! Glad you had a great experience with Wendi. We hope to help you with your insurance needs for years to come!"
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Alexander Stafford

October 31, 2023

5  out of  5
rating by Alexander Stafford
"This team is amazing. They always provide extensive and thorough results for any of my inquiries. Every time I'm incredibly nitpicky about anything for my car I'm always met with utmost attention and care. When I moved they create a well balanced plan for merging my vehicle and renter's insurance. I highly recommend having your policy managed by this team."
We responded:
"Thank you Alexander for taking the time to tell us about your experience with our agency! My team and I work hard to provide great customer service and hope to serve you for many years to come."
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Diane Lawton

September 29, 2023

5  out of  5
rating by Diane Lawton
"we have been customers with Duane and his team since 2012. Their customer service is top notch. They respond to inquires timely and are always very helpful. We have NEVER had a problem or any issues with them. I would highly recommend Duane Pascua and his team for your insurance needs. Oh, and I like receiving birthday and holiday cards from them. It's the little things. Thanks for your years of service! Diane & Dena Lawton"
We responded:
"Thank you Diane for the amazing review! Our team works hard to provide all the information our customers need. We are thrilled to hear that you are happy with our services!!"
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Rachell Grant

September 21, 2023

5  out of  5
rating by Rachell Grant
"Love everyone here and the incredible service! I’ve been a customer of Duane’s for well over 5 years and it’s always been such a positive experience when I need to make changes, an inquiry, or request something. Amazing team and service!"
We responded:
"Rachell, we love seeing reviews like this! It is a priority in our office to provide great insurance options and information so you the customer can make the best decision. We are thrilled you are happy with your experience."
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lucinda nahinu

September 19, 2023

5  out of  5
rating by lucinda nahinu
"They have been very helpful and knowledgeable. Wendy is a great person and kept me updated on my truck when I needed my windshield fixed. I’m very happy to have made this change."
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Jose Santos

September 12, 2023

5  out of  5
rating by Jose Santos
"I have been a satisfied State Farm client for years. When I recently moved from San Jose CA to Roseville (near Sacramento), I decided to move to a local SF agent in my new area, even though I was happy with the previous one. It is one of the best decisions in my life. Duane Pascua and his office staff has made my insurance experience effortless and painless. Moving all my paperwork from State Farm region to another was not automatic but Duane Pascua made it easy for me. In my latest purchase of a plug-in hybrid, office associate Wendi Hove did everything including sending me my new insurance cards. I am recommending this agency for all my family and friends who need a super-efficient agent who goes the extra mile for their clients."
We responded:
"We are always here for you Jose! Thank you for taking the time to leave our team a review. We are happy to have you as a customer at our State Farm office in Roseville and we hope to help you with your insurance needs for years to come!"
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Mark H

July 25, 2023

5  out of  5
rating by Mark H
"If you have a chance to work with Wendi, she's really awesome. She went above and beyond when I came in to discuss my insurance options, and she's the most compassionate insurance agent Iv'e ever worked with honestly. I had a very good experience here."
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Kyle Rickard

March 14, 2023

5  out of  5
rating by Kyle Rickard
"Great customer service, competitive pricing"
We responded:
"We thank you for the review, Kyle! We appreciate you and we're thankful to have you as a policyholder at our State Farm office here in Roseville and we hope to help you with your insurance needs for years to come."
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patrick wilson

February 13, 2023

5  out of  5
rating by patrick wilson
"Kara did a great job getting our home owners insurance policy reinstated. She walked us through all the steps that were needed, to get our property up-to-date and never gave up on us. I appreciate her efforts and her willingness to spend the extra time to help us. Best Regards James Wilson"
We responded:
"Thank you Patrick for the amazing review! Our team work hard to provide all the information our customer needs and I am thrilled to hear that you were happy with the service Kara provided."
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Lisa Rezendes

August 16, 2022

5  out of  5
rating by Lisa Rezendes
"State Farm Insurance helped our family promptly & professionally! - In listing home, mortgage had just transferred that month & we urgently needed proof of insurance to get to right people. DJ & Wendi were efficient, accurate, & nice with all responses & information. They got a new policy initiated & confirmation sent immediately! Thanks."
We responded:
"Thank you so much Lisa. We love seeing reviews like this! We are grateful to have such a hard working team, who go above and beyond to ensure our customers have a great experience at our agency and that you are happy with our services."
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Ron Burrell

July 19, 2022

5  out of  5
rating by Ron Burrell
"Wendi provided exceptional service. She was helpful, knowledgeable, and patient. Her assistance was greatly appreciated. Duane was an advocate and went above and beyond to research and get the correct information for my claim. He did this with quiet grace, compassion, and competence."
We responded:
"Thank you for the 5 star rating Ron! We like seeing reviews like this! Our office along with Wendi always strive to provide prompt and quality service. We appreciate your business."
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Jeremy Deffner

June 13, 2022

5  out of  5
rating by Jeremy Deffner
"Helpful office staff and no claim issues. Highly recommend."
We responded:
"Thank you for the review, Jeremy! We do our very best and happy to hear that you had a positive experience. Our office is there for you whenever you need us."
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L Kramer

April 21, 2022

5  out of  5
rating by L Kramer
"Great customer service!!!!!! AAAA++++++"
We responded:
"Thank you so much Laura. We love seeing reviews like this! We are thrilled to hear that you are happy with our services."
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Jeff Hove

March 25, 2022

5  out of  5
rating by Jeff Hove
"Great service and great follow up. Nice to be able to reach a person when you call and not a computer."
We responded:
"Jeff, thank you for taking the time to leave our office a review! We are happy to have you as part of our State Farm family."
Profile photo of Dan AI6XG Koellen

Dan AI6XG Koellen

March 9, 2022

5  out of  5
rating by Dan AI6XG Koellen
"Been with State Farm for years but prior agent was not good. Walked in to Duane Pascua office and got great service. Now my insurance is with his office."
We responded:
"Thank you for the review Dan! Our office is there for you whenever you need us for your insurance needs."
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Susana Ayala

February 16, 2022

5  out of  5
rating by Susana Ayala
"Thank to Wendi and Duane Pascua’s office I was able to get my payment down to what it should be because it’s more affordable. She did everything she could about an old claim I had on file when it was trying to get skyrocketed but not this time Satan!>:)haha I appreciate all of their help throughout the years. You’re all amazing THANK YOU! Definitely deserves ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Susana, thank you for the amazing review! Our team works hard to provide all the information to our customers and are thrilled you are happy with your experience. Our office is there for you whenever you need us!"
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Tyler Grover

February 11, 2022

5  out of  5
rating by Tyler Grover
"Wendi reached out to verify a few things with my policy and as always she’s amazing, professional, efficient and very kind. Can always count on her to do right by the customer. Thank you so much Wendi!!"
We responded:
"Thank you Tyler for the amazing review! It is a priority in our office to provide outstanding customer service. I am thrilled that Wendi reached out to you and that you were happy with her services!"
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Gabrielle G.

February 10, 2022

5  out of  5
rating by Gabrielle G.
"Great insurance agency for auto, liability, etc! The team is helpful and easy to work with. Wendi is always happy to help, and quick to respond. We have multiple policies with them, Highly recommend!"
We responded:
"Thank you for the wonderful review, Gabrielle! Wendi is a fantastic asset to our team and we are happy to hear she was able to help you with your insurance needs. We are thankful that you have been a part of our State Farm family and look forward to continuing our relationship!"
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Kay Crumb

February 10, 2022

5  out of  5
rating by Kay Crumb
"I’ve been a State Farm customer for several years, and Wendi has always been wonderful to work with. She always provides a fast response and explains everything very clearly. Would HIGHLY recommend!"
We responded:
"Thanks Kay for taking the time to tell us about your experience with Wendi. We are happy to hear she was able to help you with your insurance needs and look forward to continuing our relationship!"